How IHS Charges for Testing Services
The assessment services delivered by IHS are charged at the time the services are ordered.
There is an alternative billing method which is to pre-pay for these services. This is appropriate for clients who wish to place credit on the account for services to be billed against so that other staff members can place orders as needed without having to give them access to a credit card. Such designated staff are termed Additional Administrators. This option is discussed below.
Accepted Forms of Payment
You may pay for IHS assessment services by company check or credit card (Visa, MasterCard and American Express). Payments by check must be for a minimum of $1,000.
Automatic Refund Policy
If the credit balance on your account was paid by credit card, IHS will issue a full refund of your unused balance ninety days after the initial order.
Refund Policy
You may request a refund of your unused balance on account at any time and it will promptly be processed.
Account Owner and Additional Administrators
If the owner of the account is administering tests, any additional prepay amount that is needed to cover the ordered tests is charged to the credit card on file whenever necessary. In addition, the owner can increase the default amount to be credited to the CreditPay account whenever an order is being placed.
IHS allows additional people at a client company to use the same account to administer assessments and tests and directly receive the test results. These "Additional Administrators" are allowed to perform all of the functions necessary to administer tests on the site but they are not allowed to make additional charges. In order to prevent such users from being declined when ordering a test, the owner of the account should insure that there is a CreditPay balance sufficient to cover the costs of these tests (or indicate, during creation of the Additional Administrator accounts, that these Administrators can make additional charges as needed).
One example of how this might be used is when you want to have a single transaction of $1,000 as a budget for the quarter and then order the tests as needed.
Order Completion for Prepaid Accounts
When completing an order, the account owner will sometimes see two charges: 1) the charge being made to the "CreditPay" account (for ordered tests) and 2) the amount being credited to the CreditPay account via a "Credit Card" charge.
One the Customer Service menu, Account Info page, you will see at the top: Your Credit Balance is: $XXX.00.
You will also see this amount during Order Completion. If the balance is $195.00, for instance, you could order $175 of services and the payment method during completion of the order will be by “Credit Balance."